Last updated: August 2026
Welcome to Felt Cute. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. About Felt Cute
Felt Cute is an online store offering handcrafted felt and handmade products. Each product is created and prepared with care, and slight variations in colour, texture, size, or appearance may occur because of the handmade nature of our products.
2. Products & Product Information
We make every effort to ensure that product descriptions, photographs, prices, colours, and measurements displayed on our website are accurate.
However:
Product colours may appear slightly different depending on your screen or device.
Handmade products may have small variations from the photographs shown.
Product measurements are approximate where applicable.
We reserve the right to update product information, prices, or availability without prior notice.
These natural variations are part of what makes handmade products unique.
3. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation containing your order details.
An order may be cancelled or declined if:
The product is unavailable.
There is an error in the product price or information.
We are unable to process the order.
We suspect fraudulent or unauthorized activity.
If we cancel an order after payment has been made, any applicable refund will be processed through the appropriate payment method.
4. Pricing & Payment
All product prices displayed on the website are in the currency specified on the website.
Prices may change from time to time, but changes will not affect an order that has already been confirmed unless required by law or due to an obvious pricing error.
You are responsible for providing accurate payment and billing information when placing an order.
5. Shipping & Delivery
We aim to process and dispatch orders within the timeframe communicated on the website or during checkout.
Delivery times may vary depending on:
Your location
Product availability
Order volume
Courier services
Weather or other circumstances beyond our control
Once an order has been handed over to the delivery provider, delays caused by the courier may be outside our direct control.
Please make sure that your delivery address and contact information are accurate before placing your order.
6. Returns & Exchanges
Our return and exchange conditions are described in our Returns & Exchanges Policy.
Depending on the product and circumstances, we may require the product to be unused and in its original condition.
Some products may not be eligible for return or exchange due to their nature.
Please contact us as soon as possible if you receive a damaged, incorrect, or defective product.
7. Handmade Products
Many Felt Cute products are handmade.
Because of this, minor differences in:
Shape
Colour
Texture
Stitching
Pattern
Size
may occur.
Such differences are not necessarily considered defects and are part of the handmade character of the product.
8. Website Use
You agree to use the Felt Cute website only for lawful purposes.
You must not:
Attempt to interfere with the website or its functionality.
Use the website for fraudulent activities.
Copy or reproduce website content without permission.
Attempt to gain unauthorized access to any part of the website.
Use our content, images, branding, or product information for commercial purposes without permission.
9. Intellectual Property
All content on the Felt Cute website, including but not limited to:
Logos
Product photographs
Graphics
Text
Designs
Website layouts
Branding
belongs to Felt Cute or its respective content owners unless otherwise stated.
You may not reproduce, modify, distribute, or commercially use our content without prior permission.
10. Product Availability
We do our best to keep product availability information accurate. However, products may occasionally become unavailable before our website can be updated.
We reserve the right to limit quantities or discontinue products at any time.
11. Limitation of Liability
Felt Cute will make reasonable efforts to provide accurate information and maintain the availability of our website.
However, we cannot guarantee that the website will always be available, error-free, or uninterrupted.
To the extent permitted by applicable law, Felt Cute will not be responsible for losses resulting from circumstances outside our reasonable control.
12. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, products, policies, or legal requirements.
The updated version will be published on this page with a revised "Last updated" date.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us through our Contact Us page.