At Felt Cute, we respect your privacy and are committed to protecting the information you share with us.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you use our website or purchase our products.
1. Information We Collect
When you create an account, place an order, contact us, or interact with our website, we may collect information such as:
Name
Email address
Phone number
Billing information
Delivery address
Order details
Account information
Messages or enquiries you send to us
We only collect information that is reasonably necessary to provide our services.
2. How We Use Your Information
We may use your information to:
Process and fulfil your orders.
Deliver your purchases.
Manage your customer account.
Process payments.
Provide customer support.
Respond to enquiries.
Send important information about your orders.
Improve our products and website.
Prevent fraudulent or unauthorized activity.
Comply with applicable legal requirements.
3. Payment Information
Payments may be processed through third-party payment providers.
Where applicable, payment information may be handled directly by the relevant payment provider rather than being stored by Felt Cute.
We recommend reviewing the privacy policy of the payment provider you use.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may help us:
Remember your preferences.
Keep you signed in.
Maintain your shopping cart.
Understand how visitors use our website.
Improve website performance.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers when required to operate our business, such as:
Payment providers
Delivery and courier services
Website hosting providers
Technical service providers
Analytics or website service providers
These providers receive only the information reasonably necessary to perform their services.
We may also disclose information where required by applicable law or to protect our legal rights, customers, or website.
6. Order & Delivery Information
When you place an order, we need certain information such as your name, phone number, and delivery address to process and deliver your purchase.
This information may be shared with the relevant delivery provider for the purpose of completing your order.
7. Customer Accounts
If you create an account with Felt Cute, you are responsible for keeping your login credentials confidential.
Please contact us if you believe that your account has been accessed without your permission.
8. Data Security
We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer records, resolving disputes, and meeting applicable legal or accounting requirements.
10. Your Information
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request access to information we hold about you.
Ask us to correct inaccurate information.
Request deletion of certain information.
Ask questions about how your information is used.
Some information may need to be retained where we have a legitimate or legal reason to do so.
11. Third-Party Links
Our website may contain links to third-party websites or services.
Felt Cute is not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before providing personal information.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
The latest version will always be published on this page with the updated date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us through our Contact Us page.